Our Refund Promise
At CoreDoc Mail, we strive for 100% customer satisfaction. This Refund Policy outlines when refunds are available and our process for addressing service issues.
Customer Satisfaction Guarantee
If we fail to deliver your printed document as promised, we will either reprint and remail it at no additional cost or provide a full or partial refund, depending on the circumstances.
Refund Eligibility
Qualifying for a Refund
Our Error
If we make a mistake (wrong document, printing error, missed deadline)
Lost in Transit
If tracking shows no delivery after 14 business days (domestic)
Service Failure
If we cannot complete your order due to technical issues on our end
Non-Refundable Situations
- Change of mind after order submission
- Incorrect address provided by you
- Document errors in your uploaded PDF
- Delays due to carrier issues beyond our control
- International customs fees or holds
- Orders already processed or mailed
Refund Process
How to Request a Refund
- Contact Support: Email support@coredocmail.site within 30 days of your order
- Provide Details: Include your order number and reason for refund request
- Evidence: Provide any relevant documentation (screenshots, tracking info)
- Review: We'll investigate and respond within 2 business days
- Resolution: We'll offer a reprint, credit, or refund based on our findings
Our Investigation Process
When you request a refund, we will:
- Verify your order details and timeline
- Check processing and mailing records
- Review tracking information
- Assess whether the issue was within our control
- Determine the appropriate resolution
Refund Types & Amounts
Full Refunds (100%)
Issued when:
- We cannot process your order due to technical issues
- We fail to mail your document within promised timeframe
- We make a significant error that prevents delivery
- Duplicate payment is processed
Partial Refunds (50-75%)
Issued when:
- Delivery is significantly delayed (beyond 10 business days)
- Minor printing errors that don't affect document usability
- We can reprint and remail but want to offer compensation for delay
Service Credit
Instead of a refund, you may receive:
- Credit toward future CoreDoc Mail services
- Free expedited shipping on your next order
- Discount on bulk orders
Processing Time & Method
Refund Processing Time
- Approval Time: 1-2 business days after investigation
- Processing Time: 5-10 business days for bank/card refunds
- Service Credits: Applied to your account immediately
- PayPal Refunds: Typically 3-5 business days
Refund Method
- Refunds are issued to the original payment method
- If original payment isn't available, we may issue store credit
- Bank/card refund times depend on your financial institution
- We'll email you when the refund is processed
Order Cancellations
Cancellation Window
- Before Processing: Full refund if cancelled before we start printing
- During Processing: Partial refund depending on work completed
- After Mailing: Cannot cancel - document is in transit
To request cancellation, email support immediately with your order number. We'll confirm if cancellation is possible based on order status.
Preventing Refund Situations
Before Ordering
- Review your PDF: Ensure it's correct before uploading
- Verify addresses: Double-check all mailing addresses
- Check formatting: Ensure PDF is properly formatted
- Review pricing: Confirm costs before payment
After Ordering
- Save your confirmation: Keep order confirmation email
- Monitor tracking: Use the tracking number we provide
- Contact us early: If issues arise, contact us immediately
International Orders
Additional considerations for international orders:
- Customs delays are not grounds for refund
- International tracking varies by country
- Refund requests must account for longer delivery times
- Currency conversion rates may affect refund amounts
Dispute Resolution
If you're unsatisfied with our refund decision:
- Request escalation to a manager at support@coredocmail.site
- We'll conduct a secondary review within 3 business days
- If still unresolved, we may involve a third-party mediator
- Legal jurisdiction: San Francisco, California
Contact Information
For refund requests or questions:
- Email: support@coredocmail.site
- Response Time: Within 24 hours on business days
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service constitutes acceptance of any changes.